Need some help finding the information you’re looking for? You are on the right page. Here you will find all the answers to the most frequently asked questions we have received related to specific product lines, installation problems and general product inquiries.

For warranty questions, please refer to our Warranty Details page.
For product maintenance or cleaning, please refer to our product-maintenance page.
For shower doors and replacement parts, we invite you to consult the MAAX FAQ page.



Options must be factory installed on your product, such as a whirlpool system. Accessories, such as trim kits, come separately and may be ordered after the product has been installed. They don't usually require professional installation.
Unfortunately, in order for us to be able to validate the warranty of a product, we absolutely require the serial number or receipt.
AcrylX TM is a superior applied acrylic finish with a brilliant white and glossy luster. This enhanced finish provides an additional layer of durability, and a beautiful long lasting factory-new look. Products manufactured with AcrylX TM are backed by a lifetime warranty for residential owners and 30 year commercial warranty.


No. Massage systems are an option that must be installed during the manufacturing process.
Certain types of therapeutic products when added to bath water, or if applied non-diluted directly in the bath, may damage the unit finish. Test the product on a small inconspicuous surface prior to use.

Bathtub & Tub Shower Systems

It is recommended that you have independant electrical circuits for each option (ex: the pump, blower, water heater). AQUARIUS advises that the installation be done by a qualified electrician to ensure it adheres to the regulations in your area.
It is not possible to adjust the water temperature from a keypad function. The water heater option is independent from the water system massage, it will help maintain a stable water temperature but it will not increase it.

Shower Pans

No, THE FOAM SHOULD NEVER BE REMOVED from the shower pan. The foam is there to stabilize and support the base, and under no circumstances should it be removed.